GESIAGESIAEtech a brand name for Effective Teleservices (P) Ltd. is an organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.
Branch
10
Etech is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of solutions and services, and is a trusted advisor to numerous Fortune 50 companies. ETECH BUSINESS • Customer Engagement Solutions: Inbound & Outbound Interactions, Chat, Sales, Service, and Tech Support • Etech Insights: Actionable Insights for Total Quality Management to Enhance Operational Efficiency and Customer Experiences • Etech Technology Solutions: Staff Augmentation, Software/Application Development, Custom Reporting, WFM Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 19 years, we have expanded our range of services and have grown to include more than 3,800 employees and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.
Employess
3800+
Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of AI technology and real-time speech analytics to deliver actionable reports & analytics.
Integrated Customer Engagement (ICE) offers a full suite of software for sales and customer service, with a CRM that rivals any in the marketplace. Helping you connect with your customers to grow revenue, accelerate sales and improve support.
